Services

Water Meter Monitoring

Daily eyes on your AMI network, so a dead gateway never reaches an invoice.

Talk to our team See how it works

Daily Gateway HealthToday, 6:00 AM

3 of 93 gateways need a look today. The rest are reading normally.

CRITICAL

Gateway 14 — North Wardreads dropped to 0

WARN

Gateway 07 — Lakeshoredown ~48%

WARN

Gateway 22 — Industrial Pkdown ~41%

90 other gatewayswithin range

Definition

What AMI water meter monitoring is

AMI water meter monitoring is the daily check of your gateways, the collectors that gather reads from a fixed-network water system, to confirm each one is still reporting. On a fixed network the meters send their reads in automatically, so a silent gateway can go unnoticed until the data is already missing from a bill. Evan Supply reviews every gateway on your network each day, compares each against its own recent history, and sends you the short list that needs attention.

The problem

With a fixed network, you assume the reads are coming in

Until a collector goes quiet and nobody notices for days. By then you're billing on estimates, fielding questions you can't answer, and missing the consumption data you need. Watching every gateway by hand isn't realistic for a small water team.

Every day, Evan Supply checks each gateway on your network and tells you the short list that needs attention. Not 90 rows to scroll through, just the few that matter today.

What we watch for

Evan checks each gateway against its own recent history.

A problem gets caught the day it starts. And you're not chasing reads that are fine.

DAILY REVIEW — STATUS THRESHOLDS

93 gateways monitored

CRITICAL

A gateway drops to zero

reads → 0 · usually a power, receiver, or circuit failure. Someone needs to be sent out, and we flag it as urgent

WARNING

A gateway falls off by about half

down ~40–50% · often an antenna or cable problem. Worth investigating before it gets worse

Day-to-day swings within about 10%

±10% · normal noise, we leave those alone. The 10% threshold follows Neptune's own field guidance

What you get

A short list, clean billing data, and a person who picks up

One daily health report

Across all your accounts, showing only the gateways that need a look, not every row.

Monthly usage you can bill from

Unique meters (MIUs) deduplicated, so the numbers hold up if a ratepayer ever questions them.

A person watching with you

When something's flagged, you're talking to someone at Evan who knows your system, only a phone call or email away.

Before it becomes a bad bill

Monitoring isn't only about outages

On one network we monitor, a collector spiked for a single day. That fault would have over-billed the municipality if it had reached an invoice. We caught it and corrected the data before the bill went out.

INCIDENT — RESOLVED

1 day

06:00 · collector read

spiked +3,100%

flagged & reviewed by Evan Supply

data corrected

before billing

Who it's for

Ontario water systems on Neptune fixed-network metering

If you manage more than a handful of gateways, this is the kind of system the manual approach stops scaling for.

Municipal water utilities

Towns, townships, and counties running an AMI network across many reads.

First Nation waterworks

Reliable daily oversight of your network, with support province-wide.

Commercial & sub-metered

Developments and buildings billing many units from one fixed-network system.

ONTARIO COVERAGE

Neptune AMI gateways

Western

region

Central

region

Eastern

region

"He is only a phone call or email away and is always so quick to respond. Dave has been a source of technical support, one that I so appreciate knowing I can rely on."

Kathy — Finance / Billing Clerk, Guelph/Eramosa Township

Coming soon

Your own portal

We're building a dashboard and map view so your team can see your network and pull usage reports directly, without waiting on a report from us. Ask us about early access.

Ask about early access

Help Center

Frequently asked questions

Answers to what municipalities ask most about Evans Supply waterworks training.

How do I know if a water meter gateway has stopped reporting?

You find out the same day. Evans Supply checks every gateway on your network daily and flags any that have gone silent, so a failed collector is caught in hours instead of the days it can take when reads are reviewed by hand.

How is this different from the dashboard in our Neptune 360 system?

Your Neptune 360 system already shows gateway status if you log in and look. The difference is that we do the looking, every day, across all of your accounts at once. We compare each gateway to its own recent history, send one short report instead of many screens to check, and a person reaches out when something needs you.

What is AMI water meter monitoring?

AMI water meter monitoring is the daily checking of the gateways (collectors) that gather reads from a fixed-network water-metering system. It confirms each gateway is still reporting normally and raises an alert when one fails or its read counts drop, before missing data turns into estimated bills.

Can monitoring catch billing errors before invoices go out?

Yes. Because each gateway is compared against its own recent reading history, an unusual spike or drop gets flagged for review before it reaches a bill. On one network we monitor, this caught a collector fault that would otherwise have over-billed the municipality.

Does this work with fixed-network (AMI) systems, or only drive-by reads?

It's built for fixed-network (AMI) systems as it monitors the gateways that it collects and reads automatically. Drive-by and mobile reading don't have gateways to watch, so this service is for utilities running a fixed network.

Is the service available across Ontario?

Yes. Evans Supply serves water systems across Ontario, and monitoring is delivered remotely, so your gateways are watched daily wherever your system is.

Still have questions?

Our field specialists are ready to help you plan a session.

Talk to a specialist →

Get in touch

Want to know how your network is doing?

Tell us a bit about your system and our team will get back to you.

Evan Supply Limited · Serving municipal & First Nation waterworks across Ontario · Western · Central · Eastern Ontario.

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